Director of Operations

Operations director needed for trailblazing addiction-recovery center

In some of our recent announcements, we’ve introduced you to Key Recovery and Life Skills Center, a South Seattle addiction-recovery facility that has redefined itself and its mission to encompass a truly holistic vision of patient care – one that fully recognizes the importance of family ties in achieving lasting recovery.

For example, patients and their families live and receive counseling together, to ensure that the full effects of chemical dependence are treated as comprehensively as possible. As you might imagine, this approach means that Key Recovery needs to excel in delivering not only top-quality counseling and clinical care, but also a safe, supportive, and sustaining physical facility.

That’s where this very interesting new job opening comes in. Key Recovery is looking for a Director of Operations (DOO) to oversee all of the center’s operational, non-clinical functions. While this role does not involve direct patient care, it is nonetheless absolutely crucial to all of Key Recovery’s work in support of that care.

(So, just as an aside here: I LOVE that the abbreviation of this role is “DOO.” I don’t know about you, but if I had this job, I wouldn’t spell out the letters – you know, “dee-oh-oh.” No way. I’d pronounce it like “dude,” but without the last “d” at the end, like “dew.” Or more accurately, “DOOOOOOOOOOOO.” The possibilities are endless. At parties, whenever anyone asks me, “So, Gina, what do you do?” I’d reply “You mean, ‘What do I DOOOOOOOOOOOO?’ Because, you see, that’s my actual job title.” I’m almost considering applying for this job myself, even though I have zero qualifications for it, just to keep this fantasy alive.)

This position, which reports to the Chief Clinical Officer/Excutive Director, manages all operations for the residential program, including the treatment facility, medication rooms, food services, and transportation.

The DOO runs all operational aspects of treatment programs and facilities. That includes the monitoring and maintenance of the physical environment, and compliance with all local, state, and federal regulations and policies. It also includes the management of fiscal resources, ensuring that the program establishes and follows a responsible budget year after year.

Just to underscore the earlier point: While this is an operational, non-clinical role, it does require a very high degree of attentiveness and commitment to the center’s healing mission. That includes continual collaboration with all clinicians, case managers and other treatment professionals to ensure the best possible care for patients.

Toward this end, the Director works to implement sound practices in the field of co-occurring disorders and treatment in a long-term residential setting. They work with the Facilities Manager to ensure that the physical plant meets regulatory requirements, and provides a care environment fully conducive to promoting recovery from trauma and addiction.

The DOO oversees the development and implementation of programs and activities for patients; maintains the supplies that patients and their families need to tend to their daily activities; and leads the programs that Key Recovery has put in place to teach patients the skills they need to support themselves upon discharge.

There is a team-leadership component to this role, and the Director will be expected to both administer and participate in a 24/7 on-call operational coverage rotation for the management of the treatment facility.

For this position, Key Recovery is looking for someone with strong experience in managing residential services, or the operations of a hospital or health facility. It seeks applicants who have a working knowledge of the treatment of substance-use disorders, including a strong awareness of co-occurring conditions, and of the role of trauma in addiction. A master’s degree in behavioral health or a related field preferred.  

Thinking about applying? Just DOOOOOOOOOO it!

PS From PSP: There’s been a lot of talk in the business press lately about CEOs’ rising concerns over what’s referred to as “geopolitical risk.”

Broadly speaking, this phrase refers to the business ramifications of increased uncertainty over things we used to take more or less for granted in the post-World War II world – like the absence of major-power conflict; American political cohesion; and the stability of climate patterns. Throw in the immense questions accompanying the swift rise of artificial intelligence, and that’s a lot.

I get the sense that we’re going to be hearing more and more about such factors in the months ahead, as the war in the Middle East intensifies; the war already long underway in Ukraine continues; and the United States edges ever closer to the 2024 presidential election.

Dear Readers, how – if at all – are geopolitical factors entering into your own business and hiring decisions? Are you seeing this as an opportune time to load up on the best talent you can get, to see your organization through uncertainty? We’d love to hear from you – and to help out in any way we can. ###


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