Director of Customer Engagement

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Don’t be a dummy – check out this opening at a leading maker of testing manikins.

Here’s an interesting company: Thermetrics makes manikins and other equipment used to test the temperature rating and flammability of clothing, sleeping bags, and other common items for A-list clients like Nike, Under Armour, and North Face, and to ensure that protective clothing actually will protect our first responders.

It’s an essential and demanding craft, one that has led Thermetrics to assemble a highly skilled team of technicians, designers, and scientists, delivering equipment across the world. And now they’re looking for a Director of Customer Engagement to oversee its sales, marketing, and customer-support functions.

This job – which will be located at Thermetrics’s offices in the Interbay neighborhood of Seattle, but is eligible for a remote or hybrid working – blends a wide range of responsibilities. For all its impressive market reach, Thermetrics is a relatively small company, and the person in this directorship will need to be able to succeed at multiple levels from strategy through implementation.

These include establishing sales processes and reporting methodologies; supervising product positioning, packaging, and pricing; managing the help desk and customer-facing service team; developing and managing operating budgets for all sales and marketing activities; monitoring competitor products, sales, and marketing activities; directing sales-forecasting activities and setting performance goals, and measure effectiveness of all sales and marketing programs; and coaching sales and service staff.

In addition, the Director of Customer Engagement serves on the Thermetrics Strategic Leadership Team, and reports directly to the President of the company.

Thermetrics seeks candidates with sales and marketing experience in a high-value product B2B role, preferably in an organization with engineering and manufacturing operations. The company wants to see team-leader experience with both inside and outside sales staff, as well as expertise using and maintaining Salesforce. Global perspective will also be important.

It’s a highly responsible position with an innovative company in a very interesting niche. If this sounds like something you might want to pursue, just let me know.

PS From PSP: In a typically thoughtful and thought-provoking column, the Seattle Times’s Jon Talton lays out the emerging consensus on how the pandemic affected the economic balance between “superstar” metro areas such as Seattle and the older, lower-cost cities that have struggled to recapture their former glory.

In short, COVID seems to have not affected that balance much at all. This flies in the face of many predictions that a lethal contagion would spell the demise – or at least the relative decline – of densely concentrated metros as workers fled to fill in the undervalued cities and towns of the Midwest and Great Plains.

As someone who now lives in a rural Cascades hamlet, I do understand the appeal of wide-open spaces – but I also happen to be a strong believer in the lasting appeal of big, diverse cities and inner-ring metropolitan suburbs that offer superb access to highly educated talent. As someone who looks at hiring patterns for a living, I am very optimistic about the long-term prospects of Greater Seattle – there’s nowhere else I’d rather be helping great employers and great employees find one another. ###


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