Clinical Director/ Manager

The Clinical Director / Manager oversees the residential mental health department, including MH therapists, intern/practicum students, Family Services Department, and the case managers. In addition, this position will also manage mental health program compliance, administration, consult on intakes/admissions, and patient care.

Essential Duties and Responsibilities:
Program Oversight

  1. Oversees and ensures quality of care for mental health patients, including but not limited to, intake and services coordination, medication management, mental health counselors, trainees and/or interns, Family Services, case management, mental health services, curriculum, and programming.
  2. Monitors collection of statistical data, including developing tools and compiling results.
  3. Ensure program curriculum and contract fidelity.
  4. Implements policies and procedures pertaining to mental health programs and awareness of substance use programming
  5. Must keep abreast of current WAC requirements for residential treatment and IOP levels of care and implement changes necessary to maintain compliance with current standards.
  6. Collaborate with internal departments for maintaining patient census and identifies and implements tactical steps to address concerns.
  7. Conducts ongoing program needs assessments, defines and addresses training issues, and sets goals for mental health programs.
  8. Participate in chart reviews and audits as required. 
  9. Decrease barriers with other internal programs. Continuously work with and support other departments to create streamlined trauma-informed and evidenced-based practices.
  10. Act as after-hours and weekend On-call Supervisor in a rotation shared with other assigned Key Recovery staff.
  11. Demonstrate Diversity, Equity and Inclusion in all work-related activities. Advocate for inclusion, equity and belonging for all patients and colleagues.
  12. All other duties as assigned.


  1. Supervises designated staff including hiring, staff evaluations, staff development and performance, staff productivity, staff scheduling and disciplinary actions and terminations.
  2. Directly supervises the Mental Health Therapists and Master’s level interns, Family Services, and Case Managers, .
  3. Ensures clinical supervision is provided to credentialed Key Recovery staff.
  4. Conducts investigations and implements progressive disciplinary action as appropriate.
  5. Addressing staff and patient complaints and grievances, resolving problems and documenting outcomes within the guidelines of the agency grievance policy.
  6. Role model appropriate solution-focused and strength-based behavior. Advocate for and demonstrate Key Recovery’s commitment to Diversity, Equity and Inclusion.
  7. Ensure Key Recovery’s policy and procedures are followed and ensure clinical compliance.
  8. Will assist with treatment management and oversight when ED of Key Recovery and Life Skills is unable to consult.


  1. Monitors budget for assigned Mental Health programs to ensure that expenditures stay within allocated limits.
  2. All other duties as assigned.

Master’s Degree in related field required (Social work, mental health counseling, psychology) and 3-5 years of higher levels of care such as residential experience or a combination of education and experience that is equivalent. have the credentials and experience to be a WA state Approved Supervisor for and MH counselors.

Certificates and Licenses:
Maintain active mental health license (LICSW, LMHC, LMFT) with the WA Department of Health.  Must be an LICSW/LMHC/LMFT Approved Supervisor.
Maintain current CPR/Red Cross certification.  Pass annual criminal history and exclusion checks and individual NPI number.

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